Terms & Conditions

To shop with Cime, you need to:
• be at least 16 old;
• have a debit or credit card that we accept (see bottom of page of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).

Order Placement & Product Price Indication

All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.

The main characteristics of the products are shown on each product page on cime.be. The images and the products offered for sale on cime.be may not correspond exactly to the true physical product due to the Internet browser, smart phone or monitor used by the customer.

From time to time, we may price an item or order wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. Please note that a change of mind to your order outside of the 48 hour window will not be accepted and the deposit payment will be kept by Cimazur BV.

From time to time, prices are subject to change in response to currency exchange rate changes and other commercial factors.

All prices include VAT (where applicable) at the applicable current rate chargeable in the BE at that time. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. Cimazur BV is not responsible for conversion fees and exchange rates.

Any discount codes issued are subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail.

We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).

Please check the final price before placing your order. In the event of in the indication – by Cime – of the product price or calculation of the amount requested at payment being incorrect, Cimazur BV will reject the order and contact the user to offer them the opportunity to purchase the product or products at the correct price.

The purchase price of the product(s) and the cost for their delivery as indicated on the order summary page will be charged to your account at the moment in which your order is shipped.

Intellectual Property, Content & Software

Cimazur BV (Cime) owns or has permission to use the intellectual property rights on its website and its content. These rights are protected around the world. All rights are reserved.

You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website or it’s content for commercial purposes unless you have our express permission.

You’re also not permitted to use the Cime logo or any Cime brand or trademark (or any marks which are colourably similar) without our express permission.

It’s fine for you to link to cime.be, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by Cimazur.be (Cime) where none exists.

Our website must not be framed on any other site without our permission. 

Cimazur BV (Cime) Information.

Cimazur BV has a registered company number, company name, and registered office.

Cimazur BV (Cime) Role & Responsibilities.

When you complete a purchase on sophieteaart.com, you enter a contract with Cime which supplies the product. We provide a platform which we trade our products to you, the consumer. We complete a sale and process payments, refunds & shipping. Once we receive your full payment for an order, we will remove your debt obligation to Cime for that order.

Ordering Conditions

By clicking on the ‘Confirm and Pay”’button, you enter into an obligation to pay for the Product(s).

English/Dutch are the languages used for the contract with Cime and our respective partner’s, customers and staff.

After your order has been placed, we will process your order. You will receive an automatic order confirmation notification from us. This does not constitute acceptance of your order by Cime nor does a contract between Cime and the customer exist at this point in time.

Cime’s acceptance of your order will take place when we email you to confirm that the order has been dispatched. A contract will come into existence between you and Cime. The acceptance email represents an electronic purchase order receipt. After entering into a contract, you are obligated to pay off the total price of the artwork as per the agreed timeframe.

Cime are not obliged to fulfil an initial order and can reject an order at our or their discretion.

Due to the nature of the sale and the limited number of Editions, Original Artworks and exclusive stock, all sales are final. Once an order has been dispatched, we do not accept returns on any purchase.

If you would like to cancel your order please contact our customer service team (info@cime.be) within 48 hours of purchasing. We cannot promise any cancellations as all sales are final however we will do our best to support you.

Our orders are checked and wrapped with the utmost care so you receive your order in perfect condition.

In the rare occasion order may have been damaged during transit, please contact our customer service team (info@cime.be) within 24 hours of delivery and supply all of the below information in an email.